Privacy Policy

1. Introduction & Data Controller

This policy explains how Marzento ("we", "us") collects and handles personal data through this website. The data controller is Marzento, Jl. Basuki Rahmat No. 82, Surabaya 60271, Indonesia, reachable at [email protected]. We process personal data in accordance with Indonesia's Law No. 27 of 2022 on Personal Data Protection (UU PDP).

2. What Data We Collect

We collect data you provide directly through our contact form, and limited technical data through cookies once you've given consent.

Data Category	Purpose	Legal Basis
Name, email, phone, message	Responding to review requests	Consent
Cookie identifiers	Site functionality and, if permitted, analytics	Consent / legitimate interest

3. Purposes and Legal Basis

We use the data you submit to respond to review requests, schedule sessions, and correspond about scope and pricing. Where cookies are involved, processing rests on your consent, which you can withdraw at any time through the cookie preferences panel.

4. Data Sharing

We do not sell personal data. We do not share it with third parties except where legally required, such as in response to a lawful request from an Indonesian authority.

5. Retention

Contact form submissions are retained only as long as needed to complete a review engagement and respond to any follow-up correspondence, after which they are deleted unless a longer period is required by law.

6. Security

We take reasonable technical and organizational measures to protect the data we hold from unauthorized access, alteration, or loss.

7. International Transfers

Where correspondence is handled through services located outside Indonesia, we take steps consistent with UU PDP requirements for cross-border transfer of personal data.

8. Your Rights

Under UU PDP, you have the right to access, correct, and request deletion of your personal data, to withdraw consent, and to object to certain processing. To exercise these rights, contact us at [email protected].

9. Opt-Out & Data Deletion

Providing personal data through our contact form is voluntary. You can disable non-essential cookies at any time through this site's cookie settings. To request deletion of data you've submitted, reach us via our contact page.